Last Updated on March 17, 2020

Motion Picture Industry Pension & Health Plans’

Plan of Action in Response to COVID-19 
 

As the COVID-19 (Coronavirus) pandemic continues to evolve, below are steps the Motion
Picture Industry Pension & Health Plans ("Plans" or "MPI") are taking in response to it.
Thus far, MPI has made the following changes to the medical benefits provided to you:

No Out-of-Pocket Costs for COVID-19 Diagnostic Testing:
For Anthem Blue Cross PPO enrollees, through June 15, 2020, Participants will not incur any
out-of-pocket costs (no co-payment and/or co-insurance) for the COVID-19 virus diagnostic test
and the associated visit for this test when the test is ordered by an in-network medical provider
and performed at an in-network facility. The associated visit may occur in an emergency room,
urgent care or doctor’s office. The COVID-19 test and the associated visit will continue to be
covered at the usual plan benefit level after June 15, 2020.

For all other medical plan enrollees, Participants will not incur any out-of-pocket costs (no copayment
and/or co-insurance) for the COVID-19 virus diagnostic test and the associated visit for
this test when the test is ordered by an in-network medical provider and performed at an innetwork
facility. The associated visit may occur in an emergency room, urgent care or doctor’s
office.

Early Prescription Refills Are Available:
Beginning March 16, 2020, for a period of 30 days, Participants may refill their prescription
medications early, for up to a 90-day supply, from Express Scripts mail order or a Walgreens
Smart90 pharmacy (including, Duane Reade and Happy Harry’s). The pharmacy staff may
need to contact the Express Scripts pharmacy help desk at (800) 922-1557 for override
information.

Participants enrolled in the Express Scripts (ESI) Medicare Part D Prescription Drug Plan
should contact the ESI Part D Customer Service Team at (800) 797-4887 for all prescription
refill requests.

Participants enrolled in Kaiser Senior Advantage should contact the Kaiser Senior Advantage
Pharmacy Customer Service Team at (888) 218-6245 (if in Northern California) and (800) 464-
4000 (if in Southern California) for all prescription refill requests.
In addition to the aforementioned, MPI provides you with the following information:

Electronic Forms Are Available Online:
Participants are reminded that many of the forms they may be required to complete are
available online under the "Forms" section of MPI’s website (www.mpiphp.org). You may use
these forms to change your address on file with MPI, add a dependent to your coverage,
authorize someone other than yourself to speak to MPI about your health and/or retirement
benefits, or change the person designated to receive your pension benefit.

An Appointment is Required to Visit MPI’s Offices:
In order to keep Participants and MPI staff safe and healthy, all Participants who need to visit
the MPI offices must have an appointment to do so. Before being permitted into MPI’s office, all
visitors will be screened for COVID-19 symptoms. Participants are reminded, however, that
most questions can be answered by phone or email.

Telemedicine Benefit Reminder:
Participants are reminded that if their provider allows for tele-visits, they may have a
telemedicine visit through your primary care provider or specialist at the same benefit as an
office visit (co-payment and co-insurance apply). Alternatively, several of the health plans
offered through the Plans provide an online telemedicine portal.

Participants enrolled in Anthem Blue Cross are reminded that if their provider allows for televisits,
they may have a telemedicine visit through their primary care provider or specialist at the
same benefit as an office visit (co-payment and co-insurance apply). Participants may also visit
with a provider using LiveHealth Online (www.livehealthonline.com) and pay a $20 co-payment.
Participants enrolled in Anthem Medicare Preferred Plan (Medicare Advantage) may use
telemedicine for medically necessary visits with their primary care provider or specialist for a $5
co-payment so long as the provider accepts Medicare. LiveHealth Online
(www.livehealthonline.com) is also available 24/7 at no co-payment.

Participants enrolled in Kaiser Permanente or the Kaiser Permanente Senior Advantage Plan
should call (833) 574-2273 to schedule a telemedicine visit. There will not be a required copayment
to use this benefit.

Participants enrolled in Health Net or the Health Net Seniority Plus Plan may call (800) 835-
2362 to use their telemedicine benefit or visit www.Teladoc.com. Participants will not be
required to pay a co-payment.

Participants enrolled in the Oxford Health Plans and the Oxford Medicare Advantage Plan may
seek a tele-visit visit through their primary care provider or specialist at the same benefit as an
office visit (co-payment and co-insurance apply).

By Email or Telephone is the Preferred Method of Communication with MPI:
Participants are encouraged to communicate with MPI by email.
Participants are highly encouraged to email MPI at service@MPIPHP.org to communicate with
MPI staff. A team of MPI staff members are dedicated to responding to emails received. As a
reminder, please include your name, date of birth, MPI ID (or last four numbers of your Social
Security Number) and mailing address (or phone number) when sending emails to MPI. This
will help expedite the process of responding to emails.

As of today, all calls placed to MPI’s Participant Service Center are answered within two
minutes. While this answer time may increase depending on the volume of calls received, MPI
staff will remain available to answer questions by telephone.

MPI Staff Are Shifting to a Work-from-Home Schedule:
In an effort to protect the staff who work at MPI, MPI is shifting to a work-from-home schedule to
increase social distancing opportunities. As of today, 20% of MPI staff are working remotely;
this percentage is anticipated to increase. Please note, a work-from-home schedule is not
anticipated to affect MPI’s staff ability to continue its day-to-day work, including answering your
questions and processing your worked hours.

While the circumstances surrounding COVID-19 remain uncertain, you can be confident that
MPI is here to provide the highest level of service possible at this time.